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Head - Customer Success - HealthTech

3.00 to 4.00 Years   Kolkata   14 Mar, 2023
Sutra HR
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Head of Customer Success - India at well known Health Tech company Bachelors Degree from tier-1 institute, MBA would be preferred; Experience in customer-facing roles with at least 3-4 years in the startup sector. As the Head of Customer Success, you will be responsible for the entire Member experience of Twin.You will be accountable for 3 critical functions :1. Loyalty - Drive retention with a goal to keep members for life on Twin2. Customer CARE - Keep real time pulse on our members, prevent escalations and ensure all concerns are closed with high satisfaction3. Customer Experience - Ensure our services are designed to delight our customers at each stage of the journey with a clear objective high Service Experience and NPSThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
designretentionBusiness AlignmentCertified Information Security ManagerCISA

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