Hire now for the Support Analyst

Job Description

*About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.About Businessline/Function :Digital working team takes care of two main technologies.
1. COLLABORATIVE Infra Exchange, Skype, MobileIron and other messaging related tools.
2. Desktop Engineering AD, AV and MECM Infra management including patch and package deployment for endpoints.Job Title:Support AnalystDate:Department:Digital Working - IndiaLocation:India/MumbaiBusiness Line / Function:India IT Infrastructure & ProductionReports to: (Direct)Grade: (if applicable) (Functional)Number of Direct Reports:Directorship / Registration:NAPosition Purpose Supervises eComm Recording Function/Position : eComm Record Management Engineer Responsibilities Direct Responsibilities Team membership
• Ensure to be proven as good team player to deliver the objectives assigned to the team.
Technical Management
• Record Management skillset, including Veritas Enterprise vault, MERGE1 and other dependent components to record management infrastructure. Knowledge of MS Exchange would be added advantage.
• Must have a continual improvement and risk mitigation focus and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under their managed perimeter.
• Guarantee functioning of the infrastructure/services in APAC, taking into account business requirements
• Responsible for having an operational up to date BCP / DR documented and tested.
Governance
• Planning and completing designated projects from start to end, providing regular updates on task and project status and ensuring project deadlines are met on time.
• Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
• Ensure the coordination and collaboration with Global Head of the relevant functional area.
• Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
• Responsible for controls to be run for as well as the closure of audit points related to the tower.
Customer/Supplier Relations/Auditors : Internal:
1. CIB divisions : Equities, Fixed Income & Structured Finance
2. IS divisions: Wealth Management, BP2S, Investment Partner, Cardif
3. IT Security, Auditors, Finance
External
1. Hardware / Software suppliers chosen by the Group
2. Outsourcing vendors (potentially)
3. External audits (private or regulators)
Key Results Areas:
• Optimize the infrastructure and drive the tower strategy for APAC in line with Head Office strategy
• Guarantee functioning of the systems by having resilient infrastructure and escalation of problems, proper documentation, good procedures/controls and monitoring.
• Support comprehensive APAC Collaborative infrastructure / service monitoring strategy
• Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
• Track and proactively manage assets.
• Develop procedures and IT controls for the tower.
Contributing Responsibilities
• ITIL, ITSM and Project Management skills.
• Must be a great communicator, teacher and influencer.
• Must be a keen learner and enthusiastic about technology.
• Ability to perform deep dive analysis of issues and be able to quickly resolve complex problems.
• Be service oriented, customer focused, positive, and committed and an enthusiastic team player with a flexible can do attitude
• Relishes taking responsibility in a hands-on environment directly interfacing with people at all levels of the organization
• Be able to follow the company s standards, processes, and procedures.
Essential Technical Knowledge/Skills :
• Excellent knowledge and experience with following systems (must be with expert knowledge on following) :
  • Veritas Enterprise Vault (must to have)
  • Veritas Compliance and Discovery Accelerator (Must have)
  • MERGE1 (Good to have)
  • PowerShell Scripting (Good to have)
  • MS Exchange, M365 (good to have)
• Strong knowledge of Project management.
Other Value-Added Competencies :
• Knowledge of any other e-Comm archiving tool (e-discovery, Compliance & Discovery accelerator).
• Knowledge of MS-SQL
• Mature, independent, well organized with excellent communication skills (written, spoken, presentations)
• Exposed to multi-cultural environment (SG/ HK/JP/IN/FR/UK/US) and able to work as part of a Global team
• Quick thinker and good decision-maker
• Analytical, detail -oriented and self-motivated
• Tough mindset, able to work under pressure and extended hours
Technical & Behavioral Competencies
• At least 8 years of experience in a complex IT infrastructure environment
• Experience in an investment banking-focus business
• Experience of large organizations (matrix with local & functional reporting lines)
• Fluency in English
• ITIL / CobiT trained and experience with ITSM tools
Specific Qualifications (if required)Skills ReferentialBehavioural Skills : (Please select up to 4 skills)Ability to collaborate / TeamworkDecision MakingCommunication skills - oral & writtenChoose an item. Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAnalytical AbilityChoose an item.Choose an item.Choose an item.Education Level: Choose an item. Experience LevelChoose an item. Other/Specific Qualifications (if required), *NA

Keyskills :
fixed incomems exchangeit securityms sqlunixit serviceswealth managementtroubleshootingit controls