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Immediate hiring for Domestic Voice Process ( e commerce platform)

0.00 to 2.00 Years   Kolkata   01 Oct, 2020
Glenn Star Technologies Private Limited
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Immediate hiring for Domestic Voice Process : -We are looking for candidates who would like to work as Consultant -100 % Work from Home & Flexible Working Hours OpportunityMandatory Requirement

  • Candidate should have Laptop / Desk top + android mobile phone version 5.1 and above
  • High Speed - Wi-Fi - Internet Connection
  • Language Proficiency- English & Hindi
  • Silent room to work
Responsibilities include :-
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
Required Candidate profile
  • Graduation completed, holding certificate
  • Candidates with experience in Customer Support will have added advantage
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Excellent interpersonal and written and oral communication skills ( English and Hindi )
  • should have knowledge of computer skills
  • Login Hours- Minimum 6 hours to be logged in a day and maximum will be discussed in detail

Keyskills :
recordsbehavioral trainingvirtual trainingmobileenglishcustomer supportwificustomer satisfactioncustomer servicecommunication skillsdomestic voice processandroidlaptopformstrainingvoice processrebuildsoral communicationcomputer skills

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