hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Helpdesk

1.00 to 2.00 Years   Kolkata   29 Jan, 2020
OnProcess Technology, Inc
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Description

    1. Manning the IT helpdesk at different sites/ locations across the 3 facilities in Kolkata
    1. Monitoring of IT docket system
    1. Escalating IT dockets to IT support group members
    1. Updating IT docket system with necessary acknowledgement/ ETA
    1. Supervision of network monitoring tools and different links, real- time monitoring of voice systems
    1. First level technical diagnosis from the helpdesk - for issues reported/ observed/ alerted
    1. Report to IT support group all sorts of alarms, alerts observed in the monitoring windows for networks/ links/ systems
    1. Monitoring of IT mail/ Skype and responding, as guided by IT support group/ IT seniors
    1. Attending to IT helpdesk extension and coordinating any verbal communication for IT support group, all other issues reported
    1. Working with helpdesk functions across other global locations
    1. Regular check of IT links and connectivity as per ISMS procedures
    1. Any other helpdesk activity/ operations support functions as assigned by IT senior members
Eligibility Must be with science/ technical background (need not be BE/ B. Tech) , if B. Sc/ M. Sc - then any kind of IT training, certification would be preferred/ added advantage. Dip. Engineering also well acceptable.Must be fluent in written as well as verbal english.6 months - 1 year of any technical experience in software/ hardware/ IT support etc. is preferred, though not mandatory for the right candidate.,

Keyskills :
english training mail sc windows science software helpdesk isms ardware alarms skype eta it

APPLY NOW

IT Helpdesk Related Jobs

© 2019 Hireejobs All Rights Reserved