L&D Process Assistant

Job Description

IntroductionAmazon is seeking bright, motivated and hardworking individuals to fill Warehouse L&D PA Position at our FC (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkies-riders. FC L&D PA may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. FC L&D PA are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.Requirements of the PositionEach employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a FC L&D PA:Process Assistant Best Behavior Listening to associates and be supportive to managers. Answering requests and always gets back to people. Lead by example, doing what we say and act how we say Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job. Must exhibit the best behavior while at work. Always be up to date with the latest techniques, tools, and processes. Be right, honest, and be willing to accept mistakes. Be willing to push their limits and accept more responsibilities.Job Role and Responsibilities Employee Development Help and assist the Learning Manager & Trainer to foster the development and growth of Amazon.com employees. Help and assist the Trainer to create and implement training plans for managers, trainers and others. Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals. Identify any production and scheduling conflicts, and report swiftly to Trainer/LM. Responsible for managing the learning department so that new and existing FC associates, specialists, and managers are optimally trained and developed. Identify potential ambassadors/trainers and groom them to take various warehouse process training.Leadership Lead team of associates & ambassadors. Develop and manage cross functional team to meet the operational needs. Track metrics of associates & ambassadors and report any gaps to trainers/LM.Administrative Update, track and record training, including progress and skill sets. Help and assist to create and manage training content and documentation. Understand and implement methods for gathering and tracking training metrics. Track and communicate assignments and progress. Conduct training and compliance audits on associates.Desired Candidate Profile Should be Graduate with 1/3 years of experience in Facilitation, Content Development, Instructional Design, executing end to end training process. Certification in Training and Development. Experience of learning team of trainers will be an added advantage. Willing to work all shifts including Night Shift. Willing to work on overtime as and when required. Able to read, write and take direction/instructions in English. Able to frequently push, pull, squat, bend, and reach.Willing to regularly stand and/or walk during Shifts.Willing to Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts.Push and pull product which are heavy in nature.Engage in full manual dexterity in both hands and wrists.Work EnvironmentShould able Work with and/or around moving mechanical parts.Noise level varies and can be loud.Working nights, weekends and during festivals holidays may be required.Preferred Skills and Qualification The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual, Is able to give and receive feedback effectively, Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention), Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process. Demonstrated positive work attitude and leadership skills. Commitment to a culture of safety. Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement. Excellent written and oral communication, with good email etiquette., Associates must be in good standing Ability to work overtime as required Ability to work flexible schedules/shifts/areas Continued meeting or exceeding of department performance goals Has experience using computers to develop materials, presentations and communicate through email. Education beyond High School, and/or prior experience managing employees Excellent interpersonal skills Demonstrated problem solving skills and analytical skills Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management Experience with an FC kaizen or Shingi event An awareness and willingness to use OE tools and techniques Experience working in Problem Solve a plus Leadership ability Respect from associates in production area

Keyskills :
miscustomer serviceinventory managementcoachinginstructional designvisual aidssafetyradio frequencymanual dexterityslacontent developmentfitmicrosoft office