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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
As Level 3 Support Engineer, you are responsible for monitoring, logging, tracking, resolving and/or coordinating the resolution of all issues impacting the Desktop environment that cannot be resolved by Tier 1 or Tier 2 support organizations. You will provide technical support for Win 10 workstations and Avecto. Examples could be desktop application issues, group policy issues, mandatory profile issues, login script issues, network issues, printer issues, operating system (OS) issues, or Active Directory issues, etc.Monitor Tier 3 ticket queue and respond to tickets in a timely mannerTroubleshoot all issues within scope of supportWhen appropriate, coordinate other support groups and/or vendors to resolve the issue(s)Maintain tickets updated with accurate and timely updatesClose tickets in a timely manner with complete and accurate notes and ticket codingEnsure client updates throughout the lifecycle of the request/ticketFollow all Change Management process at all timesRaise concerns / issues to ASL and SPM as neededIf you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.
Keyskills :
hange management root cause linux desktop design thinking audio mastering global delivery operating systems creative design support services active directory support groups