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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Responsibilities Incident Resolution Ticket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management keep a watch on queue and get tickets assigned Service Request working of request for changes as per client requirements Perform the minor changes as per define SoC process and work instructions Be a Subject Matter Expert ( SME) on few Products Creation of Standard operation procedure Attending client calls and other technical meetingsChange Management Attending CAB meetings Provide comprehensive maintianance plans for change management review and approval Implement Complex Changes Creating Root Cuase Anysis ( RCA) Creating Client speocifc monthly reportsSecurity Performance Tuning Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents Review code upgrade and test implement before rolling on to production Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information Firewall and IPS/ IDS policy tunningOther functions Work with Hardware/ Software Vendors to resolve problems Lead and Co- oridnate shifts and exchange handoff between various shifts Cross Train and mentor juniors Participate in various Network and Security projects Perform other duties as assigned Pre- Requisites Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet VPN IPSEC , SSL VPN: Juniper, F5 , Cisco Content Filtering: Bluecoat, Websense, McAfee. Iron Port IPS: Juniper, Tipping Point, McAfee, Palo Alto, Unified Thread Management (UTM) SIEM/ SIM products AAA services: ACS, Radius, RSA Wan Accelerators: Riverbed, Juniper Load Balancers: F5 BigIP LTM/ GTM, Juniper Network Security (multi- vendor) experience. Working knowledge and hands- on experience on Linux/ Unix OS is desirable. Customer service experience preferably in an Global Operations center environment. Ticketing system knowledge. Ability to work days, evenings, and weekends as required; 24 7 support in rotating shifts Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain. Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first. Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management. Hands on experience on Vulnerability Scanning, Penetration Testing Tools Exceptional documentation and communication skills. Ability to thrive in a fast paced, multi- cultural, customer- oriented environment. MS Office proficiency Requirements CCNA, CCSA/ SE, CCSP, CCIE, JNCIS- SEC, JNCIS- FWV, JNCIS- SSL , CEH certifications preferred 5 to 10 years experience Graduate degree Knowledge of ITIL, ISO27K will be beneficial,
Keyskills :
java customer relationslinux automationsubject matter expertise ms officecustomer service