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Leading MNC hiring For Non-Voice Process!

1.00 to 6.00 Years   Kolkata   05 Mar, 2021
Orient Edutech Private Limited
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International),Sales / BD
EmploymentTypeFull-time

Job Description

Roles and Responsibilities

  • Handle all inbound chats as per the standard operating procedures
  • Resolution of incidents or Service request based on the available knowledge base
  • Update customer on the required information sought over email
  • Ensure the KPI and SLA targets are met.
Desired Candidate ProfileExcellent Communication skillsExperience in any customer dealings minimum 9 months to maximum 6 yearsNo technical graduates and undergraduates will be eligible.To apply mail your CV@swati.mondal@orionedutech.in or call @7908934946Perks and Benefits,

Keyskills :
slaservice improvementbalanced scorecardkpinemonetwork performancecopcproblem managementservice level managementprocess migrationservice deskm2000indicatorstransition managementreverse logisticsservice lifecycle managementmailsupply chain

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