Loss Prevention Manager

Job Description

Posting Date May 26, 2022 Job Number hidden_mobile4 Job Category Loss Prevention & Security Location The Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation N Position Type Management Located Remotely NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.JOB SUMMARYManages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 4 years experience in the security/loss prevention or related professional area.OR2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention OperationsAssists the Director of Engineering in administering fire prevention programs and emergency preparedness.Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.Comply with applicable laws and safety regulations.Follow proper key control guidelines in loss prevention and in the property.Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.Incorporate into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system.Follow Duty of Care process for the protection of guests and employees.Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Implements action plans to monitor and control risk.Monitors all unusual activities in and around the property that would impair the well being of guests and employees.Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.Oversees and guides the efforts of the Accident Prevention Committee.Oversees first aid program for guests and employees.Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases.Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.Encourages and builds mutual trust, respect, and cooperation among team members.Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.Serves as a role model to demonstrate appropriate behaviors.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Ensuring Exceptional Customer ServiceMeet quality standards and customer expectations on a daily basis.Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.Provides services that are above and beyond for customer satisfaction and retention.Additional ResponsibilitiesAnalyzes information and evaluating results to choose the best solution and solve problems.Develops liaison with local law enforcement and emergency services.Informs and/or updates the executives and peers on relevant information in a timely manner.Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ,

Keyskills :
documentationsafetyloss preventioncompliancemicrosoft access