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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Welcome calling & email introduction to GIT / Simply Series customers about the process & pre- tour process to be followed thereon for visa documentation and payment process. Complete check on File handover of bookings in LTOB to Customer service team from sales team. Eg: Booking deposit, Passport copies and booking forms. Coordination with Sales Team for various other post booking on any additional / special requests. Eg: Passport under renewal or yet to be applied, hand-written ppt or tour date preferences. Selling of TCTP. Coordination with the customer for any additional requests like pre & post deviation, add on services, travel insuranceCo-ordination with customers for documentation support & collection of visa related documentation to process of visa applications with the visa teamPromote Travel assist to all GIT customers. Timely update on visa status to customer. Pre tour feedback & service quality issues. Executing the final handover of GIT package to the customer. Maintaining MIS. Refunds and cancellation process if any. Desired Candidate Profile: Up sellingProduct knowledge Persuasive CommunicationCustomer FocusAccounting and Analysis,
Keyskills :
auditingclearingcommunicationskillsdeliverycustomerfocusservicequalitycustomerservicetravelinsurancevisadocumentationgitsalesssetsrecoverydercontrolproductknowledgefinancialjustification