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Manager/Assistant Manager Customer Service

2.00 to 7.00 Years   Kolkata   27 Jun, 2019
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Welcome calling & email introduction to GIT / Simply Series customers about the process & pre- tour process to be followed thereon for visa documentation and payment process. Complete check on File handover of bookings in LTOB to Customer service team from sales team. Eg: Booking deposit, Passport copies and booking forms. Coordination with Sales Team for various other post booking on any additional / special requests. Eg: Passport under renewal or yet to be applied, hand-written ppt or tour date preferences. Selling of TCTP. Coordination with the customer for any additional requests like pre & post deviation, add on services, travel insuranceCo-ordination with customers for documentation support & collection of visa related documentation to process of visa applications with the visa teamPromote Travel assist to all GIT customers. Timely update on visa status to customer. Pre tour feedback & service quality issues. Executing the final handover of GIT package to the customer. Maintaining MIS. Refunds and cancellation process if any. Desired Candidate Profile: Up sellingProduct knowledge Persuasive CommunicationCustomer FocusAccounting and Analysis,

Keyskills :
auditingclearingcommunicationskillsdeliverycustomerfocusservicequalitycustomerservicetravelinsurancevisadocumentationgitsalesssetsrecoverydercontrolproductknowledgefinancialjustification

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