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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Roles and responsibilities PRINCIPLE RESPONSIBLITIESResponsible for day to day Operations ManagementMonitor and ensure organizational goals and contractual commitments are met (e. g. budget/ cost, service availability, responses, reports) . Resolve/ monitor customer escalations as appropriate and ensure adherence to client SLAResponsible for mentoring, training, career development, performance managementProvide direction for and support of process change initiatives including robust documentation and training. Reviewing and Monitoring process accuracy on a periodic basis. Periodic client reporting and conducting quality audits. Good Experience in MS office applications (PowerPoint, Visio, MS Project) Able to work and deliver under pressure, Should have keen eye for detail. Must be flexible and able to work in shifts. Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understandingDemonstrated experience in dealing with large- scale, highly available, and SLA managed servicesAdherence to quality Parameters and Targets for each processPerformance ManagementPeople ManagementProcess ImprovementsClient Relationship ManagementCoach quality teams to achieve client SLAs. Identify areas of operational concerns, under performance and take corrective actionsCandidate shall be responsible for all risk management & compliance activities as applicable to this functional role. To be a single point of contact with the team and the senior management through effective communication on key deliverables. CRITICAL SKILLS REQUIRED High analytical skillsSelf- starter and ability to absorb current organizational values and evolve a per the organization polices and target plansLean Certification or Six Sigma certification would be added advantage, but not mandatoryGood communications skills and written skills. Ability to conduct Root Cause analysis processWell- versed with Microsoft Office applications, specially excel, word and power point. Job will require fairly high amount of work in shift environment on client requirementTeam handling skills,
Keyskills :
hange initiatives statements of work sow root cause analysis microsoft office career development six sigma ms office client relationsh client reporting root cause senior management team handling risk management