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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Broad Function Design and Execute strategy to successfully service existing business and acquire new ones. Develop a high energy and achievement- oriented team. Work with technology and strategy teams on process improvements. Performance Responsibilities Handle overall P&L responsibility for the clients/ accounts serviced Grow the account/ relationship organically via strong performance Results/ Insight Stakeholder Management in cross cultural context Additional sourcing and category management with regard to organizational objectives Developing the Team to take up metrics management and introduce root cause analysis embedded in the system for any deviations Hands on experience on business development and client acquisition Should hold valid passport and be willing to travel Achieve targeted revenue and focus on BD as per forecasting by the Executive Management Analyze variances in delivery/ procedures and recommend/ implement corrective action Maintain Strong Interpersonal Skills both within and outside the organization Effectively communicate campaign expectations to team members and stake holders for better performance Six Sigma Black Belt certification desired Calculate sourcing, transaction and compliance level with accordance to company goals and business standards,
Keyskills :
design strategy sourcing sixsigma management operations compliance blackbelt oot metrics context embedded business analysis rootcause