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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 7 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Telecom Network Design / ManagementNetwork / System Administration |
| EmploymentType | Full-time |
Key Duties/Responsibilities: Strategic: Demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organized approach to work. To provide 1st level support and taking ownership of Incident and Problem cases.Visiting customer site and understanding customer requirement and configuring the devices. Conduct POC on various CISCO devices. Taking secure meeting session to support customer in trouble shooting network issues. Responsible for the uptime of the various client projects being managed / monitored. Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.Interested candidates are required to send their resume to: choudharyjobservic@gmail.com
Keyskills :
serviceimprovement ownership copc escalation servicedesk magics troubleshooting wideorbit matrix artcam servicelevelmanagement sla transitionmanagement processmigration problemmanagement waxcarving pointclickcare servicelifecyclemanagemen