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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Your Role and ResponsibilitiesEmployee will be working for Open Source Software - supporting IBM s largest clients and providing technical assistance, root cause for outages, diagnosing defects, helping with configuration issues and advising on upgrades.The role involves working with IBM clients through a combination of electronic interaction(Emails, Electronic Tickets) and via the telephone (Inbound/Outbound Calls).Every client call results in an opportunity to experience a new learning opportunity, the team maintains a lab environment that includes a number of architectures and virtualization environments as well as products like OpenShift and GlusterFS. IBM OSS support works with IBM s largest clients providing technical and project guidance, diagnosing defects, helping with configuration issues and advising on upgrades for 3 major categories (Business Applications, Container and Configuration Management & Software Development and Data): Drive problem resolution, which include: Questions around open source software usage and best practices Review of architecture and design where software is implemented Research, understand, and advocate open source software Interact with relevant open source communities Be a part of the on-call rotation (roughly once a quarter for one week or alternate shift) Present knowledge via articles, blogs, and conference presentations Required Technical and Professional Expertise
Keyskills :
apache web serveropen source software java eeweb server root causeopen source apache kafkaapache tomcat