OpenShift Technical Support Engineer

Job Description

OpenShift Technical Support EngineerLocation IN-RemotePosting date 4 days ago(7/14/2020 8:28 AM)Job ID 80620 Category Technical Support Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. Job summary The Red Hat Support Engineering team is looking for an OpenShift Technical Support Engineer to join us in India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You ll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues. As an OpenShift Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hats key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software. Primary job responsibilities

• Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
• Analyze upstream development against current customer-reported defects and develop patches to resolve issues
• Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and resolution of issues
• Work closely with Red Hat s development engineering team and assist production support engineers and technical account managers
• Partner with Red Hat s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
• Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
• Maintain a commitment to providing the best experience possible for Red Hat s customers
• Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required skills

• Bachelors degree in a technical field; engineering or computer science are a plus
• 3+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
• 3+ years of experience with Linux or Unix operating systems
• Experience working with hosted applications or large-scale application deployments
• Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
• Cisco Certified Network Associate (CCNA) certification is a plus
• Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
• Solid development-level experience with multiple programming languages and experience writing patches or pull requests
• Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus
• Excellent reading and writing skills in English; fluent English language skills are a plus
• Commitment to providing the best experience possible for Red Hat s customers
• Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
• Experience with AWS or Pivotal Cloud Foundry is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
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