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Process Specialist

1.00 to 2.00 Years   Kolkata   05 Jul, 2019
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

Process and check transactions on Pension Application forms create and maintain retirement plan records for customers, within defined Productivity and Quality standards.Key Responsibilities:

  • Process and check transactions on Pension Application forms within defined Service Level Agreements utilizing available resources including technical documentation, Computer system application features, co-workers and Subject Matter Experts. Analyze internal and external correspondence to determine appropriate action needed.
  • Perform other job related duties or special projects as required. Make suggestions for improvement in Process and procedures.
  • Ensure effective work management and same day processing to avoid possible financial losses.
  • Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
  • Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG
  • Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process
  • Compliance to PGS policies and Flexibility as per business needs
, Education: Graduate Bachelor s degree (any stream).Skill set: Working knowledge on MS Office tools specifically MS Excel, Minimum of 1-2 years experience in back office. Insurance and Financial Institution experience preferredGood written and verbal communication skillsAnalytical skills , Willingness to work in shiftsMultitasking and effective decision makingOther: Good knowledge of Finance Domain and Industry.Competencies:
  • Make sound business decision
  • Embrace Change
  • Build strong Partnership
  • Get results
  • Act Strategically
  • Lead Cultivate Talent

Keyskills :
customerserviceprocessanalysisqualitysubjectmatterexpertsactionoperationsagreementsprocessmsofficeapplicationaccountspayabletechnicaldocumentationmationsecurityrespondence

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