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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
2COMS is a Human Supply Chain Management company. With over 2500 employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high- quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed Client is a Leading US MNC Roles and Responsibility : Deliver product and process training for New Hires for Chargeback Keep up- to- date product / process knowledge. Attend TTT conducted by clients. Design training curriculum using inputs from Operations & Quality. Responsible to maintain floor knowledge Training Administration & Reporting Maintain MIS related to all training batches. Ensure ID creation, transport roster is taken care of with no impact to training timelines and batch Participate in Calibration sessions with Qas and Clients Adherence to training guidelines and documents Refresher training & TNI Conduct PKT and process refreshers on the floor based on the feedback received from Quality / Ops / Clients Conduct refreshers basis TNA , publish and execute for 100% closure every month Accountability for 0 - 30 days batch performance. 1- 2 years of relevant work experience Communication, interpersonal, problem solving and team handling skills. Work situations requiring an ability to manage multiple and concurrent responsibilities. Work under pressure maintaining quality of the work. Quick study with an ability to easily assimilate new ideas, concepts, methods and technology. Create and update training content as and when required Graduates with 1 - 2 years of work experience in CHARGEBACK Desired Candidate : Prior experience as Process Trainer / delivering training for floor teams Working knowledge of basic excel and powerpoint Experience working in a BPO Please update / fill the details referred here in above.,
Keyskills :
training customerservice processtraining customerrelations quality supplychainmanagement newhires quickstudy supplychain teamhandling problemsolving financialmanagement trustingrelationships erf mance