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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Product Support Specialist / L2 Support / Web - Frontend technologist Wednesday , March 27 , 2019 Product Support Specialist / L2 Support / Web - Frontend technologist | InterraIT Product Support Specialist / L2 Support / Web - Frontend technologist InterraIT is looking for Support Engineer who shares a passion for technology , innovation and excellence. Those desirous of making career at InterraIT may check out the current openings as follows:Job Description We are looking for a support engineer for our product who has been in a similar role with 4+ years of experience. He / She should be experience in providing Level 2 support to end customers and should be well versed in web technologies HTML / CSS , SEO , HTTP etc. Responsibilities will include understanding and analyzing customer problems - asking and providing relevant details and collect all inputs in case the problem requires a product fix.Position Responsibilities Provide End - User support , expertise and technical knowledge to customers. Answer queries and resolve issues with software applications , and escalate or close tickets as necessary. Document and log bugs and enhancement requests. Provide changes to managed products within company processes. Contribute to creation of internal and customer facing documentation and product improvements. Qualifications Technical skills that the candidate should have Hands - on technical resource with experience in: Experienced in a customer facing role , working in a support capacity , as a consultant or in a web design agency environment where you worked with clients. Working knowledge of web site related technologies , including web servers / hosting , internet protocols and other standards (e.g. HTML , TLS , DNS , CDN etc.). Knowledge on SEO , website accessibility is must. Working knowledge of client side scripting and stylesheets (e.g. JavaScript , JQuery , CSS). Strong written and verbal communication skills a must. Be thorough , detail oriented , and self - motivated. Have strong analytical and troubleshooting skills. Experience with content management systems a big plus. Knowledge of one or more server - side languages / technologies (e.g. .NET , C# , JAVA) a plus. Strong understanding of regular expressions a plus. Non - Technical skills you should have:Experience working with global teams. Demonstrated excellence in communicating and presenting complex information to technical and non - technical stakeholders , both verbally and in written form. Solid written and spoken English skills Open to work in UK shift if needed.,
Keyskills :
customerrelations quality sla dataquality clientsidescripting contentmanagementsystems frontend webservers clientside spokenenglish webtechnologies echnicalsupp usersupp productsupp techn