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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
Domain : Customer Service Category : Voice Level : B1 Educational Qualification : Graduate / HSC Experience : Worked in service Industry/ Experience of 6 months desirable/ Experience in call center will be an advantage. Communication Skill required : Voice Clarity, Accent Neutrality , Fluency in French and Grammer. Ability Skill Required ( Keyboard navigation, Aptitude test, Other domain specific tests) : Knowledge of basic computer operations, Willingness to rotate shifts, as needed, Courteous with strong customer service orientation, Dependable with attention to detail, Good listening and speaking skills, Willingness to learn and Good sales skills. Client mandated test (Contractual) : Reference Check (PI), Culture Fitment Check (PI), Stability Check (PI).Roles & Responsibilities:Answer / Make calls / work on queues as required. Understand customer queries / request and act accordingly. Maintain a healthy and clean work environment. Update knowledge of process on regular basis.,
Keyskills :
basicmanagementenvironmentoperationsfocussalesquerieseoplecomputercustomer