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Quality Analyst II- Associate

3.00 to 8.00 Years   Kolkata   26 May, 2021
JPMorgan
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTesting
EmploymentTypeFull-time

Job Description

  • Closely monitor the team on day to day basis to ensure all SLA s are met and any exceptions are immediately escalated for resolution.
  • Supervise a process which performs QA for Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
  • Support the secondary trading desk with Tarde booking and settlements
  • Adherence to laid down QUALITY & QUANTITY SLAs are met. Ensure in place, a robust workflow allocation model
  • Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
  • Manage process escalations from internal/external customers
  • Should have an eye for detail to ensure all documents are processed and reviewed correctly.
  • Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
  • Ensure timely escalation to the management as and when required
  • Drive 100% compliance to Process related Policies, Guidelines and Controls.
  • Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO s from immediate team and have well charted out plans for them in place
  • Identify and drive Process improvements and other initiatives.
  • Ability to work under pressure and deal with high volumes.
  • Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario s
  • Strong communication skills with the ability to communicate at all levels
  • Ability to identify changes to processes and procedures to improve productivity and efficiency
  • Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
  • Experience in managing instances of individual performance and/or development improvement plans
  • Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
  • Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
  • Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
  • Hiring: Assist with process hiring to backfill attrition or for new functional roles
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Keyskills :
property managementnetapplication integrationinvestment advisory servicestrading deskchange managementQuality Analyst

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