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Relationship Executive

0.00 to 3.00 Years   Kolkata   10 Mar, 2021
Teleperformance Global Services Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International),Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear candidates,GreetingProfile: Relationship ExecutiveWork Location:KolkataQualification:Must be a graduateJob description:

  • Experienced Minimum 3 months of customer service experience
  • System would be provided by Teleperformance
  • Shifts General shifts, no night shift
  • Fixed Sunday off
Knowledge and regular client interaction to identify value added products and client solutions for cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely and satisfactory service delivery.Key Responsibilities:The following to be carried through remote digital media viz. phone call, email, chat and video interactions:Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needsRelationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goalsRevenue Targets - Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and servicesControls- Strictly adheres to internal control policies. Ensure that the organizations activities are carried out in accordance with all regulatory, legal, and governmental regulations.Customer Service and Sales - Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customers Banking Requirements.Skills Required
  • Strong willingness to work in Relationship Management; Banking operations and products including investment products
  • Prior experience in Sales preferred but not necessary.
  • Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
  • Must be flexible and understanding in challenging and ever-changing environment
Salary upto 17k + incentives on performance.Contact HR Murshed 6291898289Pritha - 9062279970Regards,Team HR

Keyskills :
customer relationshipbankingclient interactioncustomer servicetelesalessalescustomer supportclient relationshipinvestment productscustomer caretelecallinginside salescross sellingbanking operationsrelationship managementrelationship executi

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