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Req. for - Executive Workforce Management L2

3.00 to 6.00 Years   Kolkata   30 Nov, 2022
Wipro Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    WFM provides high quality reliable data with account stakeholders to support them making management decision and provides regular timely and accurate updates, Need to take care Long/Mid/Short term Forecasting, Scheduling and Capacity Planning for the process. Roles & Responsibilities: 1. Individual Contributor role 2. Responsible to create FTE sizing for new/existing businesses, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint. 3. Should have hands on experience in generating Forecasting, Planning & Scheduling in Excel. 4. Identify opportunity area in Occupancy optimization. 5. Providing solution to meet the customer requirements 6. Customer Relationship. 7. Ability to work on existing or create new Cap plan as per the requirements. 8. Analysis of reports including process dashboards & initiate appropriate action plans. 9. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. 10. 24 X 7 availability as per the RFP requirement Qualifications: Graduate Must be a Graduate Should have excellent knowledge and able to work on MS Office Excel, Word & Power point Should have 3+ years of WFM experience and worked in a Call Centre environment in Forecasting, Scheduling or Cap Planning Good analytical and logical reasoning ability Excellent verbal & written communication & presentation skills Good interpersonal and people management skills with problem solving approach Demonstrate Customer Service Skills,

Keyskills :
people management skillsms officeproblem solvingcustomer servicepeople managementcapacity planningmanagement skillsplanningscheduling

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