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Sales Complaince & Control; Manager

3.00 to 5.00 Years   Kolkata   28 Oct, 2020
HDFC Bank Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Timely induction for 100% New Joinees Conducting Onboarding training for New Joinees covering: Product , process, system training, OCC operating guidelines, information on HBL HR practices, mock calls and quiz to assess knowledge of the new joinee and finally certifying the new joinee as per the set standards.
  • Drive Call Quality Scores of the team Ensure a quality score of >= 85% Defect % Ensure script adherence, reduce & control defect % to 10% Call monitoring/Barge Ins & Refresher training Should drive high call quality levels by structured effort through barge ins & design training calendar & completion of training as scheduled.
  • Call monitoring for all callers-100% callers to be covered.
  • Reverse Feedback.
  • Structured format of reverse feedback on calls, to ensure callers move up the curve Drive Productivity of the TSE for OCC channels Working closely with TSE & SM to ensure there is improvement in the overall productivity as per set targets Working closely with New Joinees & SM to ensure there is improvement in the Sales Productivity as per set benchmarks TSE skill upgrade.
  • One on one, refresher trainings and coaching to help TSE move up the curve both on quality and performance.
  • Channel Objectives & Channel efficiency Ensure & drive channel efficiency by regular feedback & training sessions.
  • Get the right product mix for the channels.
  • Ensure the channel objective is followed Regular Audits & Controls Weekly, Monthly & quarterly audits done to check process adherence from time, to check if control points are in place & ascertaining the quality of the location on predefined parameters.
  • TSE engagement activities Weekly, daily and monthly activities being done to motivate TSE on floor.
Skills
  • Should be a team player.
  • Should have good oral and written communication skills
  • Strong analytical ability with target driven approach
  • Desirable to have good powerpoint & presentation skills
QualificationsGraduation: Post-Graduation: MBA,

Keyskills :
product mixcall qualitycall monitoringSales Complaince

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