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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Experian s service delivery team is seeking a talented Senior Project Manager. This role will work closely with all departments during all stages of acquiring and onboarding enterprise customers. The Senior Project Manager will be responsible for working closely with our internal and external groups to ensure the customer s smooth transition from Sales to ongoing Account Development. It s required that the Senior Project Manager be strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a balance of project management, technical implementation, time management and effective communication skills. Responsibilities: Own the customer relationship and effectively communicate project expectations to team, project members, and management in a timely and clear manner. Define, document, and manage project scope, goals and deliverables for lifecycle of project. Manage multiple projects using our project management software. Coordinate delivery of the project with Client Services, Production, Account Development, Member Support, and IT Operations teams. Actively manage quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget. Constantly communicate with clients to identify needs and evaluate alternative business solutions.Set and manage client expectations. Build a knowledge base of each clients business, organization and objectives. Ensure project documents are complete, detailed, current, and stored appropriately. Contribute to team success by continually striving for improvements in process, documentation, and knowledge transfer. Set and manage client expectations. Build a knowledge base of each clients business, organization and objectives. Ensure project documents are complete, detailed, current, and stored appropriately. Contribute to team success by continually striving for improvements in process, documentation, and knowledge transfer. Knowledge, Experience & Qualifications 4 - 7 years Project Mgmt or Account Mgmt experience in a client facing role. Must be an effective communicator. Highly organized and self-motivated. Ability to think strategically and work independently. Detail oriented and able to thrive in a high-growth, fast paced environment. Strong sense of technology platforms between client and internal development teams. Strong analytical and problem solving capabilities. Must be able to execute all tasks with exceptional attention to detail. Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously. Demonstrable ability to optimize, document, and implement process changes and improvements. Bachelor s degree preferred. JIRA and Confluence experience preferred. ,
Keyskills :
delivery java agile ustomerrelationship accountmanagement servicedelivery projectmanagement knowledgebase technologyplatforms businesssolutions clientservices itoperations problemsolving customerrelationshipmanagement timemanagement account