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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Supporting installation of new systems and upgrade of installed Noble telephony platforms;Implementing features and facilities according to the needs of businessSetting up and operating multi-channel programs utilizing Voice, E-Mail, Web Chat and SMS services;Translating client requirements into implementable solutions;Interpreting Reports and helping the Reporting Team with insight of the backend database;Supporting other components of the VoIP infrastructure Sonus SBCs, Cisco Routers, Audiocodes Mediant VoIP Gateways, etc. Monitoring performance, diagnosis and troubleshooting of technical issues;Liaising with the vendor in order to ensure timely support in implementing new features, resolution of issues and maintenance of the system;Working with the Telecom and MPLS Service Providers on provisioning of services, implementation of call routing strategies, monitoring of performance, diagnosis and troubleshooting of issues;Developing and implementing Business Continuity measures;Training of the junior members of the team on the Noble Solution, for effectively carrying out day to day operations. ,
Keyskills :
routers routing voip web mail reporting sonus mpls training ackend features business database vendor chat