hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Management Cloud Services Operations

4.00 to 6.00 Years   Kolkata   11 Aug, 2021
Accenture
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :Cloud Services Operations
  • Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Kolkata
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : 1, Take care of the day to day activities which include completing the daily reports and effectively work on Incident Management/Change Management/ Problem Management 2, Join all internal calls and provide the correct status of the incidents/Service Requests/Changes to the Service Management team 3, Be aware of all the ITIL processes based on which the work is done for the client 4, Candidate need to understand escalation matrix 5, The candidate has to constructively communicate with the client
      • Technical Experience : 1, Experience in managing ITSM tool, SLA, Service management, cross functional services, Handling client calls 2, Customer Service / Service Desk / IT support experience, Knowledge of computer hardware/peripherals 3, Hands on experience to work on Windows operating system, Microsoft Office, Microsoft Outlook and other standard software 4, Good to have advance level of reporting through Excel /other reporting tools 5, Good to have aesthetic sense of presentation through PPT
      • Professional Attributes : 1, Ability and willingness to work in 24/7 environment night shift in rotation will be mandatory 2, Experience to manage European clients 3, Basic knowledge of email and attending phone calls 4, Ability to write, read, understand and speak English 5, Feel enthusiastic about answering questions
      • Educational Qualification : 1, Graduate
    • Additional Information : 1, Good to have experience of using translation tool such as Systran, Trados etc
,

Keyskills :
handling client callsit supportservice deskdaily reportsreporting toolscustomer serviceservice deliverymicrosoft officemicrosoft outlookcorporate liaison

APPLY NOW

Service Desk Management Cloud Services Operations Related Jobs

© 2019 Hireejobs All Rights Reserved