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Service Engineer

5.00 to 7.00 Years   Kolkata   08 Oct, 2020
CIRCOR FLOW TECHNOLOGIES INDIA PRIVATE LIMITED
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryCement / Building Material
Functional AreaMaintenance
EmploymentTypeFull-time

Job Description

Position Summary Responsible for field service, AMC, aftermarket business development, developing distributors, training of customers and channel partners to leverage Circor brand. KEY RESPONSIBILITIES:

  • Ensuring smooth installation/commissioning of new pumps at customer site
  • Ensuring proactive service calls for generating revenue from service, AMC and spares
  • Attending customer complaints, registering VOCs and offering solutions
  • Ensuring scheduled service visits for existing AMCs
  • Building capabilities for dealers service engineers and deploying them for revenue generation through AMCs, Services and Spares parts
  • Arranging Periodic Plant training for dealers and customers
  • To develop a process of monthly review with factory of the complaints related to Design, Manufacturing, Assembling, Quality, Storage & Transportation plus Field/Site handling
Job Requirements SKILLS & EXPERIENCE Qualifications: Should have BE or Diploma in Mechanical/Electrical Engineering Experience: Should have minimum 5-7 Years of Experience in handling Industrial Products, preferably Pumps/Valves/Compressors Skills:
  • Problem Solving Attitude
  • Organized and able to meet deadlines
  • Negotiation & Convincing Skills
  • Technical Knowledge on Pumps/Industrial Goods and hands-on Experiences
  • Exposure of SAP & established ERP Module (Preferred)
  • Technical knowledge of pumps and controls systemsExcellent verbal and written Communication (will be considered a Plus)
  • AAAFamiliarities or Ability to quickly learn & effectively use all IT Tools, Platforms and Software that Company uses like MS Teams, Skype, Outlook, Concur, Success factor etc. (will have extra weightage)
PERFORMANCE GOALS:
  • Support Organizational Goals and Objectives
  • Manage the Service Requirement of Customers Effectively
  • Develop Strong Relationships with other function in Organization like Sales, Operations, Finance, IT, HR etc.
  • Technical knowledge of pumps and controls systemsTeam Management and Development (both Direct & Indirect)
,

Keyskills :
troubleshootingcommissioningservicingsalessitewinning others overcontinuous improvement facilitationfield serviceproblem solvingsales operationschannel partnersrevenue generation

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