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Software Developments sql

4.00 to 7.00 Years   Kolkata   10 Oct, 2022
Verizon Data Services India PvtLtd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaWeb / Mobile Technologies
EmploymentTypeFull-time

Job Description

    At VCG Verizon India Field Operations, we provide the complete production support for the assisted channels to ensure that all the mission critical applications are being monitored via alerting reports/dashboards to provide seamless customerservice and all the customer escalated issues/ AYS tickets created by reps are being addressed within stipulated SLA s.We play a phenomenal role in reducing the call volumes in the sales and service flow by addressing all the critical issues on the activation failures, switch errors, pending orders, etc.
    • Running the war room meetings with Dev teams for addressing the priority AYS tickets.
    • Triaging for the AYS tickets created by reps and resolving the tickets within the given SLAs.
    • Creating CMD for the critical issues and helping the dev teams with our level 2 triaging analysis to make sure critical issues is being addressed and fixed.
    Where youll be working.This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.What we re looking for.You ll need to have:
    • Bachelor s degree or four or more years of work experience.
    • Four or more years of relevant work experience.
    • Experience in the Operations Incident ticket triaging.
    • Experience in handling the CMD efforts / War rooms.
    • Experience in the NSA Domain knowledge.
    • Experience in JIRAs, Reporting tools, Kibana.
    Even better if you have
    • Programming skills in core Java and Selenium automation.
    • Unix Shell Scripting.
    • Relational database and NoSql Cassandra.
    • RPA Automation.
    If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don t meet every even better qualification listed above.,

Keyskills :
reporting toolsfield operationscore javaproduction supportcustomer service

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