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Subject Matter Expert Datapower

7.00 to 9.00 Years   Kolkata   17 Sep, 2019
IBM India Pvt Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

A day in the role. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.

  • You will be working as Weblogic Consultant.
  • The purpose of this role is to provide technical support in order to ensure a high degree of Customer Happiness through SLA & Process Compliance.
  • You will Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
How we ll help you grow:
  • Act as the central communication point for Design, Maintain and communicate the service continuity plans.
  • Communicate the business impact of major incidents
  • Assess the impact of changes to systems, applications and infrastructure to determine requirements
  • Prioritize major incidents based on business impact to the client
  • Enforce drop dead time to prevent outage outside of change window
  • Proven working relationships with support and delivery teams, management and liaise with support areas as required
  • Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents.
  • Providing updates / communication to senior management on the status of P1, P2 incidents.
  • Need to involve in solution testing, debugging, and refinements to produce the required end-product.
  • Participate in daily Operations meetings provided there are no P1 incidents running.
  • Provide assistance with identifying problem management trends .
Culture IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. Please Beware. Of misleading advertisements and fraudsters issuing Offer Letters, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK . To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com. Required Professional and Technical Expertise
  • 7+ years of experience in AHS environment.
  • Hands on SME experience with Weblogic & Jboss install, deploy and administration in large scale infrastructures.
  • Proven experience in Weblogic V12 & JbossV6 migration and upgrades.
  • Good exposure with Webservers like Sunone, OHS, Jboss Cluster services.
  • Exposure with scripting skills like Shell & Python.
  • Ansible knowledge would be an added advantage.
  • Proven communication skills is Must.
  • Must be willing to work in 24x7 Shifts.
  • Knowledge of application dependency mapping and business service management.
  • Analyze and research options for interfaces with exiting external systems
  • Use Blocking issue matrix appropriately to get appropriate level of focus from technical teams and management .
Preferred Professional and Technical Expertise
  • Working experience in high availability environment
  • Alignment to process (ITIL).
,

Keyskills :
reporting tservices customerrelations globaldelivery impactanalysis businessimpactanalysis technicalsupport dailyoperations audiomastering supportservices managedservices

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