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Subject Matter Expert SAN Administrator

6.00 to 8.00 Years   Kolkata   19 Sep, 2019
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Who you are As IBM SAN Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. What will you do

  • Provide L2 and L3 level Storage Management services and product support for various Storage boxes like DS4000/5000/8000, V7000 and XIV, SVC supported storage solutions across various accounts
  • Maintain and Lead various storage solutions. Provide L3 Level technical support, guidance and direction for products supported
  • Analyze and resolve called out problems. Ensure integrity of supported environment
  • Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks
  • Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools. Hardware /software fault detection and vendor liaison
  • Liaise with customer accounts as required. Investigate, identify and document proposals that will improve application recoverability
,

Keyskills :
customerrelations sla quality sme businessimpactanalysis servicelevel globaldelivery timemanagement impactanalysis designthinking creativedesign ep ting productsupp

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