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Support Specialist (Bilingual Korean/English)

2.00 to 4.00 Years   Kolkata   11 Jun, 2020
Doist
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

DescriptionAt Doist, our mission is to inspire the workplace of the future by creating simple yet powerful productivity tools that promote a more fulfilling way to work and live.Were a multidisciplinary, fully remote team that s passionate about creating products, like Todoist and Twist , that improve people s lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.When you become a Doister, you re not only joining a global, remote-first company, but a team of 60+ people who value:

  • Independence. Others can trust that you ll deliver on time and your teammates don t need to worry about you keeping your word.
  • Mastery. You love what you do and care deeply about the quality of your work, down to the smallest details. You re continuously learning and pushing yourself to the limits of your ability. Youre never satisfied with the status-quo.
  • Communication. Your communication is clear, concise, and engaging whether youre explaining a complex idea or providing feedback to a teammate.
  • Ambition & Balance. You aspire to put a dent in the universe. To do this, you set high standards for yourself and those around you. The time you spend on work isn t measured by quantity, but by quality.
  • Impact. Youre able to take a birds eye view to pinpoint and then solve issues that have a high impact on our customers, our team, and our company. Youre committed to the health and success of both your teammates and Doist as a company.
We invite you to visit our blog to learn more about us, our values, and how we work.Your role:In this full-time, fast-paced and intellectually challenging role, you ll be:
  • Delivering outstanding multi-channel customer support in English and Korean across Zendesk, social media, blog, app stores, etc.
  • Reproducing product issues, reporting them to the appropriate engineering teams and monitoring their status
  • Sharing user feedback with internal teams to identify customer needs and translate user insights into a better product experience
We re looking for someone with:
  • Native-level fluency, both written and spoken, in English and Korean (additional language skills is a plus)
  • Good understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOS
  • Excellent writing skills with an articulate, conversational style
  • Extremely proactive, organized and responsible, with the ability to work well independently and as part of a team
  • Demonstrated passion for customer care
  • Enthusiasm about working in an international, multi-cultural environment
  • Willingness to work flexible hours and weekend shifts when required
  • Ideal applicants are existing Todoist users who use the product regularly
, RequirementsA complete application includes:
  • A resume or manually entered experience (you can choose your preference).
  • Thoughtful, thorough responses to all the application questions.

Keyskills :
application servicesfinancial services plsqlsql sqlsocial media customer supportproductivity tools

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