Team leader

2.00 to 7.00 Years Kolkata 16 Dec, 2019

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	Operations Management / Process AnalysisSales / BD
EmploymentType	Full-time

Job Description

Roles & Responsibilities -

To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constant ly monitor & review performance metrics for achievement of objective
Contribute inputs towards sales & marketing plans.
To interface with respective work center for resolution of complaints.
Manage resolution of billing queries /Issues.
To track & ensure closure of complaints.
To effectively manage Contact Center operations for constant performance
Identify relevant training needs of agents & ensure effective implementation.
Effect ively manage shift operations.
Interface with IT/HR/ Training/Quality.
Coll ate data & generate MIS report.
Standards for Measuring Success & Customer satisfaction survey
Meet service level, Monthly call analysis , Quantitative & Qualitative
of issues resolved within the standard time.
Agents productivity & Other key management attributes & Key Performance Indicators (KPIs) as

Requirements -

Good communication skills
Team-Handling
Meeting Team Targets

Keyskills :
sales eamhandling salesmarketing customerrelations

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Team leader

Job Description

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