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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other SoftwareOperations Management / Process Analysis |
| EmploymentType | Full-time |
Role and Responsibilities- Candidate should be able to handle a team of 10- 15 members, Should have good team handling skill, and should be from Tele- sales background. Must be a target oriented leader, maintain defined SLA, and should have good knowledge on call quality attrition and shrinkage- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage.- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.Business Management:- Knowledge of share market - Stock broking, Franchisee or B2C business would be an advantage- Driving daily target of the team- Driving self KRA and team KRA- Ensuring SLA,
Keyskills :
b2c sla sales broking msoffice telesales shrinkage management operations sharemarket etrics business planning attrition callcenter