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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Retail |
Functional Area | Sales / BDGeneral / Other Software |
EmploymentType | Full-time |
Description :
Target Vs. Achvt Shrinkage - to be at 0.4% 1st Citizen Enrollement - Min. 5 per CCA per week and Brand staff min. 2 per brand staff per week Customer Perspective VM - Store to adhere to VM morms Customer Conviences to be in place Moment of truth - All the CCAs to approach with simle, greet and eye contact Team personnels to be well groomed, approachable and knoweldgable CSI to go up by 2% over last year Mystery Shopping rating to be at 90% above Feedback - 1% of total customer entry and revertal to customers Customer Adoption - Merchandise To check floor density - to be not more that 105% No Cartons on the floor RTV list be be actioned in one week max CSD defectives & returns to be cleared daily & entered in the system No SKU less merchandiseincomplete - more than 30 day in (RBI) on floor No returns from DC on account of shopspoilt or no tax No excess trial shirts or open shirts on the floor The 8 KYBM ( Know Your Big Merchandise) depts to contribute 25% to store sales at all times (SKD, MNM, S&J, PEPE, Levis, Trousers (130+181), PA & Cosmetics. KYBC program to be operational at all times. KYBC identification 60% at all times Pvt Lable contribution - 20% without contribution of Mother Care Manpower
Availability - always to be 100% ESI - to be up by 2% Staff welfare - staff activities one in a month staff Committee - to be formed once in Qtr Staff room enhancement - no stock to be there, TV remote, Recreation, Punching bag, Library - Books & periodicals, Training & development, Staff introduction in Saturday meetings, training calender to be adhered to 10 hrs per month for back office and 35 each for star trainers.
Productivity - to be maintained at 3.25 lac per CCA per month Process & Systems Retail SOP adherence more than 90% Global counts Global Counts for all depts except UG, Socks, Fashion Jewellery, Lingerie, Toys to happen on a weekly basis Global Counts for Leather, Trousers, Shirts brands, Suits and Jackets, Denim Brands to happen on a daily basis RBI champs RTV on schedule - one week Defective listing by 25th of every month SAV listing by 15th every month Pics on schedule - also the dockets to be submitted on time any varaince of more than 10 pieces, and or value above 5000 - ve varaince has to be bought to the notice of Unit head Pics reasons file to be updated Check on price overridesitemvoidspostvoids Returnable gate passes Staff Scheduling Best
,Keyskills :
backoffice retailsales staffwelfare mysteryshopping staffscheduling ug pa tv go vm max csd cca esi rbi sop sav csi rtv rainingdevelopment