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Technical Service Specialist

5.00 to 7.00 Years   Kolkata   12 Sep, 2019
Abbott Healthcare
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Major Responsibilities:

  • Provide superior customer service, through applying effective communication skills in order to build credibility while handling and resolving high-stress situations
  • Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system.
  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
  • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
  • Champion utilization of remote support tools to improve instrument up time
  • Improve expertise through continuous learning and certifications.
  • Collaborates with co-workers to achieve work group and company goals.
Skills & Education Required:
  • Minimum 5 years relevant experience in Diagnostics Field.
  • Bachelors/Engineering Degree in Bio Medical/Electrical or Electronics preferred.
Key Requirements:
  • Innovative and results driven
  • Takes initiative and is prompt in taking actions to accomplish objectives.
  • Good written and oral communication skills
  • Get results with Integrity. Ability to follow proper procedures and work within established guidelines
  • A high degree of social confidence and interpersonal skills.
  • Excellent time management skills; ability to set priorities
  • Ability to determine short and long-range business needs
  • Passionate for working in the healthcare industry and ambitious
  • Strong problem solver
  • Willingness and ability to travel 40%-50%.
  • Worked towards continuously and consistently achieving customer satisfaction.
Accountability / Scope:Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.JOB FAMILY:Field ServicesDIVISION:ADD DiagnosticsLOCATION:India > Kolkata : 11 U.N. Brahmachari MargADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 100 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day),

Keyskills :
businessdevelopment management delivery driving effectivecommunicationskills servicesales medicaldevices timemanagement customerservice nvent ymanagement keyperf manceindicat remotesupp

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