hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Associate

2.00 to 4.00 Years   Kolkata   19 Sep, 2019
IBM India Pvt Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

Your day in the role will include.

  • Configuring, managing and installing vmware vcenter, Update Manager, vsphere 6.x, vROPS, DVS, Exsi patching and vm creation, Issue resolution, setup new infrastructure
  • Performing installation, implementation, customization, operation, recovery and performance tuning.
  • Deep knowledge and experience virtual environment administration (based on VMware technology/ Microsoft Hyper V).
  • Craft a service performance, usage report and respond to issue requests.
  • Support day to day L2 VMware Servers issues.
  • Carry out DHCP Administration and collect all the required information as per the compliance checklist and remediate the reported vulnerabilities.
  • Confirmed hands on Experience of network protocol (TCP/IP). Provide recommendations to improve virtual infrastructure, and address/lead critical issues and root cause analysis.
  • Consistent track record in the implementation and execution of documented support processes and can direct others in same.
  • Demonstrable experience in raising changes, attending calls, Coordinate with various service lines, execute the change, document. Maintains and monitors servers and its performance.
We, at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action We wish you great success in your career and encourage you to bring your best self to work with IBM.CultureIBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.Please Beware.Of misleading advertisements and fraudsters issuing Offer Letters, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK . To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com.Required Professional and Technical Expertise Ensure that urgent customer issues are resolved in the most timely and effective manner possible. Ability to work well in a fast-paced environment Demonstrable ability to handle various tasks or projects with changing priorities. Time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results Ability to assemble a complete and accurate problem/symptom description of reported issues. Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. Ability to listen to and work with customers in real-time to resolve issues. Preferred Professional and Technical Expertise
  • Knowledge in commercially standard software applications and major desktop operating systems. Awareness of basic networking concepts and technologies. Ability to identify basic hardware parts and aware of basic hardware concepts User level familiarity with at least one e-mail client - Outlook, Notes etc. Questioning skills /probing skills, as relevant to the issue and level of the caller. Find opportunity and implement process improvements Ability to meet a set of defined account agent productivity measurement Flexibility around working in shifts
,

Keyskills :
networking troubleshooting lobaldelivery timemanagement audiomastering vmwarevcenter updatemanager servicelines technicalsupport activedirectory customerrelations rootcause managedservices itservices

APPLY NOW

Technical Support Associate Related Jobs

© 2019 Hireejobs All Rights Reserved