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Technical Support Engineer

1.00 to 5.00 Years   Kolkata   24 Sep, 2022
Bentley Systems India Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Who We Are:Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the worlds infrastructure sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequents leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. Bentley Systems Job Description Technical Support Engineer whose primary responsibility would be to provide technical support on Bentley s Structural Engineering software RAM Structural System, RAM Elements, RAM Connection & Ram Concept. Responsibilities Provide technical support to users through Web, Phone & Email on RAM products like RAM Structural System, RAM Elements, RAM Connection, Ram ConceptTroubleshoot and resolve user s issues quickly and accurately thereby driving user satisfaction and usageHelp in developing the product by conveying user feedback to product team through logging of bugs/enhancement requestsCoordinate with Development, QA & Product Management team to prioritize bug fixesCreate knowledge articles, edit existing articles to keep them current and use those to support usersTest a product or a feature before a releaseCarry out on site/web based technical presentations to users Qualifications Bachelor s Degree in Civil or Structural Engineering1-5 years of prior structural engineering related experienceKnowledge of US steel & concrete design codesKnowledge of building modeling & design would be preferred Experience on using RAM Structural System, RAM Elements, RAM Connection, Ram Concept, STAAD.Pro, ETABS, SAP2000, RISA would be an advantageExcellent communication skills in English (verbal & writing) Self motivated, proactive individual with strong desire to learn Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualificationsJob Segment: Technical Support Engineer, Structural Engineer, Construction, Engineer, Water Treatment, Engineering ,

Keyskills :
troubleshootingoperating systemslantechnical supportnetworking

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