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Technical Support Engineer,Senior Technical Support Engineer

4.00 to 9.00 Years   Kolkata   20 Apr, 2019
Electrobrain Modern Technologies private Limited
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaApplication Programming / MaintenanceGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Description

  • Maintain ownership of customer reported issues until resolved.
  • Manage customer expectations and work within the escalation path when necessary to maintain customer satisfaction.
  • Close issues with a concise written resolution and root cause analysis when confirmed by customer
  • Contribute to the public Genesys knowledge base
  • Shift work and after-hours on-call coverage required
  • Provide expert analysis and on site hands customer care as required
  • Provide mentorship of less senior team members both in process and in resolving complex technicalissues
Qualifications/Skills Required and Preferred:
  • Engineering/Computer Science degree and/or diploma with relevant work experience
  • Experience with the following technologies:
  • Genesys Solutions (Framework & Voice Self Service Products)
  • RDBMS (Oracle, MS-SQL, MySQL)
  • Software Development (Perl, C/C++, PHP)
  • Protocols (IPv4/6, OSI, LDAP, VLAN, VPN)
  • IP Telephony (SIP, PRI, Asterisk)

Keyskills :
systemmysqlperlwindowsadministrationsoftwaresqlframeworkccnaphpengineeringsciencesupportrdbmsctivetechnicalcomputerdevelopmentdirectory

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