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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Automobile / Auto Ancillaries |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Purpose To take care of after sales service requirement (Vehicle maintenance once it is sold to user). To track the new vehicle quality and report to factory in case of deviation. To communicate the improvements done on new vehicle to dealer / ASC / CSP Responsibilities: Establishment of ASC / CSPs / Parts retailer Network & activating Implementing service systems & procedures in dealership including DMS Monitoring Dealer service performance Free service redemption , Service Quality , Productivity & Service revenue Measuring customer satisfaction & improving CSI Monitoring customer satisfaction on product by conducting sample survey in market place Monitoring customer satisfaction on dealer service by conducting sample survey in market place Regular Audit on Service standards. Conduct beginners training for dealer technicians. Ensure trained manpower availability at dealerships & ASC s. On The job training to dealer Technicians. Assist the dealer in resolving Critical customers concerns. Regular & Quality feedback through PPFR Reports. Conduct service promotional activates. Carry out product improvements in existing customer vehicles through Refit activity. Monitor new vehicle installation and PDI Quality. Training the CSPs on product for creating product awareness and usage. Regular feedback on competitors products and activities. Ensure dealers sends claim on time and TVS - M settles claim on time. Creating product awareness in market place by conducting familiarization program to target audience. Ensure parts availability in dealership / ASC to service vehicles. Candidates must possess atleast a Polytechnic / Engineering / Secondary school / Higher sec. school / equivalent. Atleast 3 year(s) of working experience in the related field is required for this position. Preferably Junior Level / Management.Job role in . 1 Full Time / equivalent position(s) available.,
Keyskills :
marketing retail sales usinessdevelopment productawareness customersatisfaction aftersalesservice onthetraining workingexperience servicequality