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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.0 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Designation: Desktop support engineer level 2Location: KOLKATAExperience: 1 to 3 yrQUALIFICATION:Any Graduation of regular mode either 3 years of polytechnic Diploma andCompany: pwc (Wipro client)JD Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issuesCreating OS images to reduce the OS deployment timeProblem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop HardwareEscalation handlingDesktop /Laptop Inventory managementCoordinating with Asset tracker for maintenance of Asset ManagementMentoring FMSs teams unresolved issuesLeading the FMS Team in absence of Team LeaderAbility to quickly analyse & diagnose technical problemsIndependently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team membersProblem determination and resolution within SLAsShould be able to Perform Root Cause Analysis for the incidents Handle technical escalationsAbility to acquire; new skills & keep them updatedWork with Local & Global TeamsProactive and clear communication skillsQuality and Process KnowledgeShould be good in client communication skillsWillingness to travel to different locations on short team. (Travel and location flexibility)Willing to Work on Shifts based on the projects needactive directory,DHCP ,DNS,IPCONFIG command,domain,operating system,RAS server,MS Outlook,Fixboot,Gateway and Router,Bootloader,B Router,BSOD,PTR ,SMTP server or POP server,IP addressesInterested candidate should send me resume on resourcing.north6@vayaminfosolutions.comThanks & RegardsPriyam MathurHR ExecutiveM-9910398476
Keyskills :
remote supporthardware support troubleshootingremote desktop desktop supportprinter support technical support