hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Virtual Relationship Manager | Kolkata | Interview on 18th June 22

1.00 to 5.00 Years   Kolkata   15 Jun, 2022
Fortune Personnel Services
Job LocationKolkata
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Purpose
    • To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
    • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a window to talk to the bank whenever customer needs.
    • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
    So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters setJob Responsibilities(JR) : Actionable Customer Engagement
    • Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
    • Call handling as per defined standards.
    • Accurate resolution for customer queries.
    • Promoting Digital Banking services for a superior customer service experience.
    • Profiling of customers in order to aid right cross-servicing of Bank products
    • Accurate logging and resolution of complaints.
    • Attrition control of customers.
    • Regular interactions with the customers and pro-actively assessing customer needs.
    • Deepening relationship by cross selling sticky products like Demat, Bill Pay, Advisory etc.
    • Ensure portfolio quality of relationship while racing considering eligibility.
    • Monitor large amount movements and account closure from the deposit accounts.
    • Ensure retention of customers
    Achievement of portfolio parameters
    • Meet the defined objectives of the Portfolio managed by the respective VRM
    Sales
    • Right cross-sell of products basis profiling and engagement.
    • Penetration of products across groups.
    • Sales across all product segments-TPP, Assets, Cards etc.
    • Acquiring & grouping of all related IDs of the Primary ID.
    • Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
    • Ensure Staff are trained on product knowledge and requisite certifications.
    • Income to be generated at a customer level.
    Interaction Quality
    • Achieve Quality benchmarks defined from time to time.
    • Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
    Audit and Service Quality
    • Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
    • Ensure accurate and timely submission of financial transactions.& requests.
    • Adherence to set processes of updating customer interactions in CRM next.
    MIS Reporting
    • Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
    Educational Qualifications (examples listed below)Key SkillsGraduate
    • Basic Banking
    • Communication
    Experience Required
    • Minimum experience in years 1-2 yrs. preferable.
    Language :- Should be fluent in English, Hindi and Bengali.Share Resume at :- hidden_emailCall :- hidden_mobile ,

Keyskills :
bankingsalesidscateringcustomer servicemis

APPLY NOW

Virtual Relationship Manager | Kolkata | Interview on 18th June 22 Related Jobs

© 2019 Hireejobs All Rights Reserved