Patient Welfare Officer

Job Description

Patient Welfare Officer acts as a vital bridge between patients and hospital management. They are responsible for ensuring holistic patient well-being by gathering feedback, resolving complaints, providing psycho-social support, and ensuring patients understand their rights and the available medical resources.Core responsibilities typically include:Patient Advocacy: Explaining patient rights and responsibilities, and ensuring they have a voice regarding their care.Grievance Redress al: Meeting with patients and families (especially in sensitive areas like IPD and ICU) to document concerns and coordinate with medical or administrative departments for resolution.Psycho-Social Support: Providing emotional support, counseling, and guidance to help patients cope with illness, hospitalization, or trauma.Liaison & Navigation: Assisting patients in navigating hospital services, connecting them with government or charity health schemes, and helping arrange accommodations for out-of-town attendants.Feedback Collection: Conducting daily visits and gathering feedback to help hospital administration improve service quality and patient care standards.

Keyskills :
patiencemedical terminologyemotional intelligencemedical recordspatient relationsstress managementpatient advocacypatient rightshealthresilienceelectronic