Komandas vadtjs (ar angu valodas zinanm)

Job Description

Job Title:Komandas vadtjs (ar angu valodas zinanm)Vai vlies pievienoties Concentrix komandai obrd mekljam divus kolus, kas pievienosies msu Concentrix komandai, Rg:

1. Kandidtu, kas brvi prvalda latvieu valodu un angu valodu (kandidti ar papildus krievu valodas zinanm, tiks prioritizti atlases proces)
2. Kandidtu, kas brvi prvalda krievu un angu valodu

Concentrix komandas vadtja pienkumi ir paldzt un uzraudzt zvanu centra darbinieku grupu, nodroinot atbilstbu uzmuma un kienta prasbm. aj amat ietilpst darbinieku apmcbas, darba snieguma vadba un komandas motivana, lai sasniegtu galvenos darba mrus.Tavi darba pienkumi

• Bt atbildgam par ikdienas uzraudzbu noteiktai zvanu centra darbinieku grupai
• Veikt apmcbas komandai, lai nodrointu mru sasnieganu
• Identifict problmas un izstrdt uzlaboanas rcbas plnu
• Nodroint, lai klientiem sniegtie pakalpojumi atbilst lgum noteiktajiem galvenajiem ikmnea mriem un finanu prasbm
• Skaidri un savlaicgi komunict ar darbiniekiem, sniedzot aktulu informciju un nordes
• Pc nepiecieambas, nodroint atbalstu saretu klientu zvanu risinan
• Rkot komandas sapulces, lai nodrointu tru un efektvu informcijas apmaiu, k ar radtu atkltu vidi darbinieku iesaistei. Plnot un organizt komandas aktivittes.

Ko sagaidm no Tevis

• Vismaz divu gadu pieredze ldzg amat
• Bt motivtam un ar spcgm ldera un komunikcijas prasmm
• Iedroint un atbalstt komandu izcilas klientu pieredzes sniegan
• Spja strdt stresa apstkos un veikt darbus noteiktajos termios
• Spja mentorit, apmct un sniegt atbalstu komandai
• Gatavbu strdt elastgu darba grafiku
• oti labas angu valodas un krievu valodas prasmes (C1 lmen), konkrts valodas zinanas ir prasba no klienta puses

Ko ms piedvsim Tev

• Veselbas un nelaimes gadjumu apdroinanu (pc prbaudes laika)
• Apmakstus telefona sakarus persongajm vajadzbm (pc prbaudes laika)
• Darba vietu modern biroj, Rgas centr
• Darbinieku atbalsta programma (EAP), kas nodroina darbiniekiem konsultciju pakalpojumus, lai paldztu prvart persongs vai ar darbu saistts grtbas
• Uzskanas datums: 02.06.2025
• Darba vieta: Rga, Raia bulvris 11, darbs no biroja
• Darba laiks: Pirmdiena - piektdiena, no 09:00 ldz 17:30
• Atalgojums: 1648.00,- Euro / Bruto
• Prbaudes laiks: Nenoteikta laiks lgums, 3 mnei prbaudes laiks

Negaidi rtdienu, sti savu pieteikumu jau odien!We are looking for a Team leader for a super exciting client at Concentrix. We are currently looking for 2 candidates for our office in Riga:

1. One candidate who is fluent in Latvian and has a high level of English (Russian is good to have)
2. One candidate who is fluent in Russian and has a high level of English

The team leader is responsible for the day-to-day supervision of a group of call center associates, ensuring adherence to company policy and legal requirements. This role involves coaching, performance management, and driving the team to achieve key performance indicators. The ideal candidate is a highly motivated individual with strong leadership and communication skills, capable of thriving in a fast-paced environment.Core Responsibilities:

• Responsible for the day-to-day supervision of a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance regularly to ensure performance metrics are achieved, at a minimum weekly.
• Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.

Candidate Profile:

• A minimum of two years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Ability to work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach, and provide direction to a team of employees.
• Willingness to work a flexible schedule.
• RussianEnglish (C1 level) or LatvianEnglish (C1 level)

We offer:

• Health insurance after 3 months of employment
• Accident insurance
• Paid mobile bills after 3 months of employment
• EAP (Employee Assistance Program) services available
• Start date: 02/06/2025
• Workplace: Riga, Raina Boulevard 11
• Working hours: Monday - Friday, from 09:00 to 17:30
• Salary: 1648.00,- Euros / Gross
• Probationary period: Permanent contract, 3 months probationary period

If you think this is the next step in your journey, send your application today!Location:LVA Riga - Raina Bulvaris 11Language Requirements:

• English (Required),
• Russian (Required)

Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - LocationLVA Riga - Raina Bulvaris 11

Keyskills :
team leadership performance management communication skillsproblem identification training and development mentor call center strong communication skillscoaching fluent metrics