Application Support Executive

Job Description

Application Support Engineer Job Description (JD)Position-Application Support EngineerLocationPunjab/ Delhi NCR / Jammu/ Lucknow / KanpurExperience1 to 5 years (can be adjusted based on requirements)Interview Mode - VirtualJob SummaryWe are looking for an Application Support Engineer to provide technical support, troubleshoot application issues, and ensure the smooth operation of business-critical applications. The ideal candidate will work closely with users, development teams, infrastructure teams, and external vendors to resolve incidents, monitor application performance, and improve service quality.Key Responsibilities
• Provide Level 1/Level 2 application support for production environments.
• Investigate, troubleshoot, and resolve application-related incidents and service requests.
• Monitor application health, performance, and availability.
• Perform root cause analysis (RCA) for recurring issues.
• Coordinate with development, QA, infrastructure, and database teams to resolve complex problems.
• Manage incident, problem, and change management processes.
• Support application deployments, releases, and maintenance activities.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Monitor logs, alerts, and batch jobs to ensure smooth operations.
• Communicate issue status and resolution updates to stakeholders.
• Participate in on-call support and production support activities when required.
Required Skills
• Strong troubleshooting and analytical skills.
• Knowledge of SQL and database querying.
• Experience with ticketing tools such as ServiceNow, Jira, Remedy, or similar.
• Understanding of application architecture and system integration.
• Familiarity with Linux/Unix or Windows server environments.
• Experience with log analysis and monitoring tools.
• Knowledge of incident and problem management processes.
• Excellent communication and stakeholder management skills.
Preferred Skills
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of scripting languages such as Shell, Python, or PowerShell.
• Familiarity with APIs, web services, and middleware technologies.
• ITIL Foundation certification.
• Experience supporting enterprise applications.
Educational Qualification
• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.
Key Competencies
• Problem-solving mindset
• Attention to detail
• Customer-focused approach
• Ability to work under pressure
• Team collaboration
• Time management

Keyskills :
application support managementapplication support