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Customer Care Manager

Fresher   Lucknow   30 Nov, 2025
Taggd
Job LocationLucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Customer Care ManagerPosition OverviewWe are seeking a proactive Customer Care Managerto manage customer needs, resolve complaints efficiently, and support continuous improvement initiatives by tracking technical alerts, feedback, and data from sales channels. The ideal candidate will act as a bridge between customers, internal teams, and sales channels to enhance satisfaction and product performance.Key ResponsibilitiesCustomer Support & Complaint Management
    • Handle and resolve customer complaints promptly, ensuring high satisfaction and timely closure.
    • Identify recurring issues and escalate technical alerts to relevant teams for corrective action.
    • Collaborate with cross-functional teams to ensure accurate and effective resolution of field issues.
    Feedback & Data Management
    • Collect, document, and analyze customer feedback from various touchpoints.
    • Track and maintain detailed records of complaints, technical alerts, and resolutions.
    • Prepare periodic reports highlighting trends, insights, and improvement opportunities.
    Sales Channel Coordination
    • Coordinate with sales channel partners to gather inputs on customer needs and product usage.
    • Support sales teams by providing data-driven insights for better customer engagement.
    • Ensure seamless communication between customer-facing teams and internal stakeholders.
    Process Improvement
    • Monitor customer experience metrics and contribute to developing strategies to improve customer satisfaction.
    • Proactively identify gaps in customer support processes and suggest enhancements.
    • Participate in cross-functional reviews to provide insights from customer interactions.
    Required Skills & Qualifications
    • Strong understanding of customer needs, complaint resolution, and feedback mechanisms.
    • Ability to track, analyze, and report data trends related to complaints and technical alerts.
    • Good communication and interpersonal skills for interacting with customers and sales channels.
    • Detail-oriented, organized, and capable of managing multiple tasks.
    • B.Tech is required.

Keyskills :
sales channelfeedbackcollectiontechnicalcustomeralertsdata trackingresolutioncomplaint

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