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Ground officer

Fresher   Lucknow   17 Jun, 2025
STAR CALLS
Job LocationLucknow
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryAviation / Airline
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Heres your provided information converted into a professional and structured job description:Job Title: Ground StaffLocation:Lucknow Industry: Aviation/Airline Employment Type: Full-TimeJob Summary:We are seeking enthusiastic and energetic ground staffto manage administrative tasks and deliver excellent customer service to passengers. The ideal candidates will play a key role in ensuring passenger comfort, safety, and satisfaction throughout their airport journey. You will be responsible for assisting passengers with reservations, check-ins, and luggage handling and providing timely information regarding flights and airport services.Key Responsibilities:
    • Welcome and greet passengers at the airport and provide exceptional assistance.
    • Respond promptly to passenger inquiries and resolve their concerns effectively.
    • Check in passengers and handle baggage processing.
    • Assist passengers with reservations, ticket sales, and seating arrangements.
    • Support and assist disabled passengers and those traveling with small children.
    • Provide up-to-date information regarding flight schedules, delays, weather conditions, and airport facilities.
    • Ensure the cleanliness and preparation of the aircraft, including stocking refreshments.
    • Collaborate with airline and airport staff to ensure smooth boarding and departure processes.
    • Adhere to safety protocols and maintain a high standard of passenger service at all times.
    Qualifications- Excellent verbal communication and interpersonal skills- Professional appearance and pleasant personality- Age: 18 to 28 years- Education: 10th / 12th / Diploma / Graduate (any stream)- Experience: Only Freshers are welcomeKey Attributes:
    • Energetic, approachable, and courteous.
    • Problem-solving mindset with a focus on passenger satisfaction.
    • Team player with the ability to coordinate effectively with colleagues.
    Benefits:
    • Competitive salary.
    • Opportunities for career growth in the aviation sector.
    • Employee travel benefits (if applicable).

Keyskills :
hospitalityhospitality managementground staff activitiesairline management

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