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Guest Relations Executive

1.00 to 10.00 Years   Lucknow   03 Aug, 2026
BHARTI HR CLEANER WALA ZEEVIKA JOBS Hiring For Aamrapaali Group
Job LocationLucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryHospitality
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    Urgent Hiring | Guest Relation Executive | Lucknow | 1-4 Years | Upto 20000 SalaryJob SummaryWe are looking for a dynamic, customer-focused, and professional Guest Relation Executive to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest experiences by ensuring a warm welcome, resolving guest concerns efficiently, and maintaining the highest standards of customer service. This role requires excellent communication skills, a positive attitude, and the ability to build strong relationships with guests while coordinating effectively with internal departments.If you have a passion for hospitality and enjoy interacting with people, this is an excellent opportunity to build your career with a reputed organization.Key Responsibilities
    • Welcome guests with warmth and professionalism while ensuring a memorable first impression.
    • Handle guest check-in and check-out procedures efficiently.
    • Assist guests with reservations, room preferences, and special requests.
    • Respond promptly to guest inquiries, requests, and complaints while ensuring complete customer satisfaction.
    • Coordinate with Housekeeping, Front Office, Food & Beverage, Maintenance, and other departments to ensure seamless guest services.
    • Maintain accurate guest records and update information in the hotel management system.
    • Follow up with guests during and after their stay to ensure a positive experience.
    • Resolve guest issues professionally and escalate complex concerns when required.
    • Promote hotel facilities, services, and ongoing offers to enhance the guest experience.
    • Ensure adherence to company policies, hospitality standards, and service protocols.
    • Maintain a professional appearance and positive attitude at all times.
    • Collect guest feedback and contribute to service improvement initiatives.
    Candidate Profile
    • Bachelors Degree in Hotel Management, Hospitality, Tourism, or any Graduate.
    • 1-4 years of experience in Hotels, Resorts, Hospitality, Customer Service, Front Office, or Guest Relations.
    • Excellent verbal and written communication skills.
    • Strong interpersonal and relationship-building abilities.
    • Customer-centric approach with outstanding problem-solving skills.
    • Professional personality with a pleasant demeanor.
    • Ability to work in rotational shifts, weekends, and holidays as per business requirements.
    • Basic knowledge of MS Office and hotel/property management software will be an added advantage.
    Required Skills
    • Guest Relationship Management
    • Customer Service Excellence
    • Front Office Operations
    • Guest Complaint Handling
    • Communication Skills
    • Hospitality Management
    • Reservation Coordination
    • Interpersonal Skills
    • Problem Solving
    • Team Coordination
    Preferred Industry
    • Hotels
    • Resorts
    • Hospitality
    • Luxury Hospitality
    • Club & Leisure
    • Wedding & Event Venues
    Compensation & Benefits
    • Salary: upto20,000 per month
    • Performance-based growth opportunities
    • Professional and collaborative work environment
    • Learning and career development opportunities
    • Employee-friendly workplace
    • Exposure to premium hospitality operations
    Job DetailsPosition: Guest Relation ExecutiveExperience: 1-4 YearsLocation: LucknowEmployment Type: Full-TimeIndustry: Hospitality / Hotels / ResortsApply NowInterested candidates can share their updated resume or contact: Mobile: hidden_mobile Email: hidden_emailJoin our team and become the face of exceptional hospitality by delivering memorable experiences to every guest.

Keyskills :
communicationcustomer relationshipguest relationsguest servicecustomer servicehotel operationsreceptionguest handling

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