Inbound Customer Service Representative

Job Description

Company Description Jumbotail is Indias leading B2B marketplace and New Retail platform, enabling thousands of small neighborhood grocery stores (kiranas) to grow and modernize. Through its proprietary marketplace, supply chain and logistics, SME fintech lending, and J24 retail platforms, Jumbotail helps kirana entrepreneurs transform traditional stores into J24 branded convenience grocery outlets. The company uses technology, data science, and design to organize the food and grocery ecosystem for the next billion people in India, addressing diverse needs in access, language, selection, and finance. Team members contribute to next-generation e-commerce, supply chain, demand generation, and credit platforms that have direct impact on real lives. Jumbotail offers a fast-paced, learning-focused environment with opportunities for meaningful ownership and long-term career growth.Role Description This is a full-time, on-site role based in Lucknow for an Inbound Customer Service Representative. The role involves handling incoming customer calls and inquiries, resolving issues related to orders, deliveries, payments, and store operations, and ensuring a smooth experience for kirana partners and other customers. The representative will log and track customer interactions, follow standard operating procedures, and coordinate with internal teams such as operations, logistics, and finance to address concerns. Day-to-day responsibilities include providing accurate information on Jumbotail products and services, proactively updating customers on order status, and escalating complex issues when required. The role also includes capturing customer feedback, identifying recurring problems, and suggesting improvements to enhance overall customer experience.QualificationsStrong customer-facing skills, with experience in roles such as Customer Service Representatives and Customer Support.Ability to maintain high levels of Customer Satisfaction and deliver consistent, professional Customer Service.Focus on delivering a positive Customer Experience across phone and other inbound communication channels.Clear and confident verbal communication skills in English and local languages, with active listening and empathy.Ability to work in a high-volume, fast-paced environment while staying organized and detail-oriented.Basic computer proficiency and familiarity with CRM or ticketing systems is preferred.Prior experience in retail, e-commerce, logistics, or call center operations is an advantage.Minimum high school diploma; a bachelors degree in any discipline is an added benefit. Company Description Jumbotail is Indias leading B2B marketplace and New Retail platform, enabling thousands of small neighborhood grocery stores (kiranas) to grow and modernize. Through its proprietary marketplace, supply chain and logistics, SME fintech lending, and J24 retail platforms, Jumbotail helps kirana entrepreneurs transform traditional stores into J24 branded convenience grocery outlets. The company uses technology, data science, and design to organize the food and grocery ecosystem for the next billion people in India, addressing diverse needs in access, language, selection, and finance. Team members contribute to next-generation e-commerce, supply chain, demand generation, and credit platforms that have direct impact on real lives. Jumbotail offers a fast-paced, learning-focused environment with opportunities for meaningful ownership and long-term career growth.Role Description This is a full-time, on-site role based in Lucknow for an Inbound Customer Service Representative. The role involves handling incoming customer calls and inquiries, resolving issues related to orders, deliveries, payments, and store operations, and ensuring a smooth experience for kirana partners and other customers. The representative will log and track customer interactions, follow standard operating procedures, and coordinate with internal teams such as operations, logistics, and finance to address concerns. Day-to-day responsibilities include providing accurate information on Jumbotail products and services, proactively updating customers on order status, and escalating complex issues when required. The role also includes capturing customer feedback, identifying recurring problems, and suggesting improvements to enhance overall customer experience.QualificationsStrong customer-facing skills, with experience in roles such as Customer Service Representatives and Customer Support.Ability to maintain high levels of Customer Satisfaction and deliver consistent, professional Customer Service.Focus on delivering a positive Customer Experience across phone and other inbound communication channels.Clear and confident verbal communication skills in English and local languages, with active listening and empathy.Ability to work in a high-volume, fast-paced environment while staying organized and detail-oriented.Basic computer proficiency and familiarity with

Keyskills :
Customer ServiceCustomer SupportVerbal CommunicationCRMRetailLogisticsCall Center OperationsActive ListeningEmpathy