Team Lead - FC (Level 3), LKO1

Job Description

zJob summaryIntroduction Amazon is seeking bright, motivated and hardworking individuals to fill Team lead Position at our FC. (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, pallet jacks and walkies-riders. Team Lead may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. Team Lead are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a Team Lead:Team lead Best Behavior Listening to associates and be supportive to managers. Answering requests and always gets back to people. Lead by example, doing what we say and act how we say Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job. Must exhibit the best behavior while at work. Always be up to date with the latest techniques, tools, and processes. Be right, honest, and be willing to accept mistakes. Be willing to push their limits and accept more responsibilities.Key job responsibilities- Job Role and ResponsibilitiesEmployee Development Help and assist the manager to foster the development and growth of Amazon.com employees. Help and assist the manager to create and implement shift plans and work on improvement projects Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals. Identify any production and scheduling conflicts, and report swiftly to manager Responsible for managing the Inbound and outbound department so that new and existing FC associates, specialists, and managers are optimally trained and deliver shift goalsLeadership Lead team of associates, ambassadors and Process assistants Develop and manage cross functional team to meet the operational needs. Track metrics of associates, ambassadors and work on same.Administrative - Update, track and record metric trends. Help and assist to create and manage training content and documentation. Understand and implement methods for gathering and tracking training metrics. Track and communicate assignments and progress. Conduct training and compliance audits on associates.A day in the lifeCandidate will get varied opportunities to manage entire FC operations and work on improvement projects.We are open to hiring candidates to work out of one of the following locations:Lucknow, UP, IND, - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelors degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with Excel - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Keyskills :
continuous improvement facilitationcustomer servicemicrosoft officeradio frequencybehavioral trainingfitcartexcelradioidealethicsmetricstrainingoutboundscannerslogistics