Customer Service Manager

Job Description

As an Automotive Customer Relations Manager, you will work closely with department managers to develop and administer a customer relations program aimed at building and retaining a loyal customer base. You will serve as the dealerships goodwill ambassador, ensuring customer satisfaction and enhancing the overall customer experience.Key Responsibilities:- Assist in resolving customer complaints and coordinate factory assistance when dealership resources are exhausted.- Ensure new vehicles are properly prepped for delivery.- Assist in delivering new and used vehicles, informing customers about warranty details, maintenance schedules, and vehicle features, particularly safety-related ones.- Coordinate customer follow-up programs and work with salespeople to ensure post-sale customer contacts are made promptly.- Schedule and confirm service appointments for new customers experiencing mechanical problems, and follow up after repairs are completed.- Prepare monthly reports on customer satisfaction status, including results of factory-generated surveys.- Discuss dealership customer satisfaction standings with the general manager and department managers, monitoring changes and identifying contributing factors.- Maintain a case history file of all customer complaints and resolutions.- Review post-sale service cases with the service manager monthly and keep track of customer satisfaction achievements.- Assist service customers during the morning rush, write articles for customer newsletters, and attend meetings.- Maintain a professional appearance and perform any other tasks as assigned.Qualifications Required:- Total work experience of 7 years is required.- Work location is in person.(Note: No additional details about the company were provided in the job description.) As an Automotive Customer Relations Manager, you will work closely with department managers to develop and administer a customer relations program aimed at building and retaining a loyal customer base. You will serve as the dealerships goodwill ambassador, ensuring customer satisfaction and enhancing the overall customer experience.Key Responsibilities:- Assist in resolving customer complaints and coordinate factory assistance when dealership resources are exhausted.- Ensure new vehicles are properly prepped for delivery.- Assist in delivering new and used vehicles, informing customers about warranty details, maintenance schedules, and vehicle features, particularly safety-related ones.- Coordinate customer follow-up programs and work with salespeople to ensure post-sale customer contacts are made promptly.- Schedule and confirm service appointments for new customers experiencing mechanical problems, and follow up after repairs are completed.- Prepare monthly reports on customer satisfaction status, including results of factory-generated surveys.- Discuss dealership customer satisfaction standings with the general manager and department managers, monitoring changes and identifying contributing factors.- Maintain a case history file of all customer complaints and resolutions.- Review post-sale service cases with the service manager monthly and keep track of customer satisfaction achievements.- Assist service customers during the morning rush, write articles for customer newsletters, and attend meetings.- Maintain a professional appearance and perform any other tasks as assigned.Qualifications Required:- Total work experience of 7 years is required.- Work location is in person.(Note: No additional details about the company were provided in the job description.)

Keyskills :
Customer RelationsCustomer ServiceSales CoordinationReport PreparationCase ManagementAutomotive Industry KnowledgeComplaint ResolutionVehicle DeliveryCustomer FollowupCustomer Satisfaction AnalysisService Appointment SchedulingNewsletter Writin